Shipping Policy

Delivery via New Zealand Post on business days and not on weekends or public holidays.

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery.

If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising New Zealand Post contact details.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock.

Refund Policy

We will happily exchange or refund providing the following conditions have been met:

The item with the original receipt is returned within 14 days of purchase.
Items must be in original condition as purchased, with all labels/tickets/packaging attached.
The item must not have been personalised.

A $12 fee will be deducted from your refund to cover return shipping costs.

Please note that our change of mind refund & exchange policy set out above does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (eg. for items that are faulty or don't match the description).